Frequently Asked Questions
Everything you need to know about your Zwift experience.
What equipment do I need to start using Zwift?
To get started, you will need a bike trainer or smart bike, a bike, and a device to run the Zwift app such as a tablet, smartphone, or computer. A speed sensor or power meter is also required to transmit your data to the virtual world.
How long does shipping take for hardware orders?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.
What is the return policy for the Zwift Hub and other hardware?
We offer a 30-day return policy on all hardware. Items must be returned in their original packaging and in like-new condition to receive a full refund.
Can I cancel my Zwift subscription at any time?
Yes, Zwift subscriptions are month-to-month. You can cancel or pause your membership at any time through your account settings without any hidden fees or long-term commitments.
Do you offer a warranty on smart trainers?
All Zwift-branded hardware comes with a one-year limited warranty that covers manufacturing defects. Third-party trainers sold on our site are covered by their respective manufacturer warranties.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.